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Topic
- 2 – Barriers of Communication
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(1)
Language Barriers
However, even when communicating in the same language,
the terminology used in a message may act as a barrier. For example, a message
that includes a lot of specialist jargon and abbreviations will not be
understood by a receiver who is not familiar with the terminology used.
Regional language and expressions may be misinterpreted or even considered
problematic.
(2) Psychological Barriers
The psychological state of
the communicators will influence how the message is sent, received and
perceived. For example, if someone is stressed they may be worried by personal
concerns and not as receptive to the message as if they were not stressed.
Stress management is an
important personal skill that affects our interpersonal relationships. Anger is
another example of a psychological barrier to communication, when we are angry
it is easy to say things that we may later regret and also to misinterpret what
others are saying.
(3) Physiological Barriers
Physiological barriers may result from the receiver’s
physical state. For example, a receiver with reduced hearing may not grasp
entire spoken conversation especially if there is significant background noise.
(4) Physical Barriers
An example of a physical barrier to communication is
geographic distance between the sender and receiver. Communication is generally
easier over shorter distances as more communication channels are available and
less technology is required. Although modern technology often serves to reduce
the impact of physical barriers, the advantages and disadvantages of each
communication channel should be understood so that an appropriate channel can
be used to overcome the physical barriers.
(5) Systematic Barriers
Systematic barriers to communication may exist in
structures and organizations where there are inefficient or inappropriate
information systems and communication channels, or where there is a lack of
understanding of the roles and responsibilities for communication. In such
organizations, individuals may be unclear of their role in the communication
process and therefore not know what is expected of them.
(6) Attitudinal Barriers
Attitudinal barriers are behaviours or perceptions
that prevent people from communicating effectively. Attitudinal barriers
to communication may result from personality conflicts, poor management, and
resistance to change or a lack of
motivation.
