Chapter - 1 (Topic - 2) – Barriers of Communication

Topic  - 2 – Barriers of  Communication

(1) Language Barriers

However, even when communicating in the same language, the terminology used in a message may act as a barrier. For example, a message that includes a lot of specialist jargon and abbreviations will not be understood by a receiver who is not familiar with the terminology used. Regional language and expressions may be misinterpreted or even considered problematic.

(2) Psychological Barriers

The psychological state of the communicators will influence how the message is sent, received and perceived. For example, if someone is stressed they may be worried by personal concerns and not as receptive to the message as if they were not stressed.

Stress management is an important personal skill that affects our interpersonal relationships. Anger is another example of a psychological barrier to communication, when we are angry it is easy to say things that we may later regret and also to misinterpret what others are saying.

(3) Physiological Barriers

Physiological barriers may result from the receiver’s physical state. For example, a receiver with reduced hearing may not grasp entire spoken conversation especially if there is significant background noise.

(4) Physical Barriers

An example of a physical barrier to communication is geographic distance between the sender and receiver. Communication is generally easier over shorter distances as more communication channels are available and less technology is required. Although modern technology often serves to reduce the impact of physical barriers, the advantages and disadvantages of each communication channel should be understood so that an appropriate channel can be used to overcome the physical barriers.

(5) Systematic Barriers

Systematic barriers to communication may exist in structures and organizations where there are inefficient or inappropriate information systems and communication channels, or where there is a lack of understanding of the roles and responsibilities for communication. In such organizations, individuals may be unclear of their role in the communication process and therefore not know what is expected of them.

(6) Attitudinal Barriers

Attitudinal barriers are behaviours or perceptions that prevent people from communicating effectively. Attitudinal barriers to communication may result from personality conflicts, poor management, and resistance to change or a lack of motivation.